Skype for Business to Teams Staged Transition

Microsoft Teams stands at the forefront of collaborative workspaces, offering a versatile platform for messaging and task management across all major operating systems. Initially available only to Microsoft 365 subscribers, Teams now extends its reach to all users, facilitating seamless communication and collaboration on Windows, MacOS, iOS, and Android devices. Its comprehensive suite of features encompasses messaging, group chats, video conferencing, file sharing, and real-time co-editing.

With deep integration into the Microsoft 365 ecosystem, Teams fosters collaboration across various applications such as Word, Excel, PowerPoint, OneNote, SharePoint, and Power BI, alongside support for third-party apps. Furthermore, its mobile versions for iOS and Android empower users to stay connected and productive while on the move, enabling file editing and communication from anywhere.

The migration journey from Skype for Business to Teams is a gradual process, ensuring smooth coexistence of both platforms. This migration strategy is particularly suited for large enterprises with hybrid or cloud-based voice solutions. Additionally, a one-time migration option provides a streamlined transition path from Skype for Business to Teams.

IT Partner Responsibilities:

• Conduct comprehensive analysis of the existing Skype for Business setup.
• Develop a meticulous migration plan tailored to the organization's needs.
• Facilitate user communication and awareness through email notifications.
• Execute staged client updates to ensure minimal disruption.
• Provide prompt break-fix support for administrators throughout the migration process.

Client Responsibilities:

• Coordinate internal resources and schedules to support the migration initiative.
• Appoint a dedicated point of contact to liaise with IT Partner.
• Coordinate any external vendor resources and schedules where necessary.
• Grant administrative access to Microsoft 365 for seamless integration.
• Configure network equipment to optimize performance and connectivity.
• Review and approve all deliverables in a timely manner.
• Extend end-user support and assistance as required.

While the core migration service covers essential aspects, certain additional costs may arise, such as:

• Removal of Skype for Business from mobile devices.
• Provision of user training sessions for effective utilization of Teams.
• Execution of operating system updates to ensure compatibility.
• Integration and configuration of Public Switched Telephone Network (PSTN) services.
• Development of a comprehensive Rollout Communication Plan to guide the transition process effectively.

Upon successful completion of the migration project, a detailed project closeout report will be provided offering insights into the project status, adherence to acceptance criteria, identification of any outstanding issues, and a finalized budget breakdown.

Prerequisites:

• Existing usage of Skype for Business within the organization.
• Compatibility with supported operating systems for Windows, MacOS, and mobile devices.

The migration plan encompasses multiple stages, including:

• Commencement with a kick-off meeting to outline objectives and expectations.
• Identification of active Skype for Business users and key stakeholders.
• Preparation of a detailed migration plan to ensure a smooth transition.
• Gradual transition to collaborative mode between Skype for Business and Teams.
• Testing and validation of updates within a controlled environment.
• Notification of users regarding the impending migration and associated changes.
• Phased rollout of updates to staff members in manageable groups.
• Verification and resolution of any encountered issues or discrepancies.

Success Criteria:

• Seamless transition to Microsoft Teams, enabling users to access and utilize the platform across various devices with ease.

Preservation of existing scheduled meetings and smooth integration with the Cloud Phone System, ensuring uninterrupted communication workflows throughout the organization.